a9jili Privacy Policy

1.1 a9jili operates the online gaming platform accessible at a9jili.app, offering casino games, live dealer games, fish hunter games, slots, bingo, and related services to registered players in the Philippines.

1.2 As a personal information controller under the Philippine Data Privacy Act, a9jili is responsible for the personal data it collects from users of the Platform. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by a9jili.

1.3 This Policy applies to all personal data collected through the a9jili Platform, including data collected during registration, during gameplay, through customer support interactions, and through the use of cookies and similar technologies on the Platform.

1.4 Please read this Policy carefully to understand our practices regarding your personal data. If you have any questions, you may contact our Data Protection Officer using the details provided in Section 13 of this Policy.

2.1 Registration Data. When you create an a9jili account, we collect the following information:

• Full legal name as it appears on your government-issued ID;
• Date of birth (for age verification — you must be 21 or older);
• Philippine mobile number;
• Email address;
• Username and password (password is stored in hashed form and is never accessible to a9jili staff);
• City or region of residence within the Philippines (e.g., Metro Manila, Cebu, Davao, Quezon City).

2.2 Identity Verification Data. To comply with PAGCOR regulatory requirements and Philippine Anti-Money Laundering Act (AMLA) obligations, a9jili may request:

• A copy of a valid Philippine government-issued ID (PhilSys National ID, passport, driver's license, UMID, SSS ID, voter's ID, or PRC ID);
• A selfie or live photo for identity matching purposes;
• Proof of address (utility bill, bank statement, or similar document).

2.3 Financial Data. When you make deposits or request withdrawals, a9jili collects:

• GCash or PayMaya mobile number;
• Bank account details (account name, account number, bank name) for bank transfer transactions;
• Transaction history, including deposit amounts, withdrawal amounts, and timestamps.

2.4 Gameplay Data. a9jili automatically records data related to your use of the Platform, including:

• Games played, bet amounts, game outcomes, and session duration;
• Bonus and promotion usage;
• Account balance history.

2.5 Technical Data. a9jili's servers automatically collect certain technical information when you access the Platform:

• IP address and approximate geographic location;
• Device type, operating system, and browser type;
• Pages visited, time spent on pages, and navigation patterns;
• Referring URL.

2.6 Communications Data. When you contact a9jili customer support via live chat or email, we retain records of those communications, including the content of messages and the date and time of contact.

3.1 a9jili uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your a9jili account, including processing your registration and verifying your identity;
• Service Delivery: To provide access to a9jili games and platform features, process deposits and withdrawals, and deliver customer support;
• Age and Identity Verification: To verify that you meet the 21+ age requirement and to confirm your identity as required by PAGCOR regulations;
• Regulatory Compliance: To comply with our obligations under PAGCOR licensing conditions, the Philippine Anti-Money Laundering Act, the Data Privacy Act, and other applicable Philippine laws;
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the Platform;
• Responsible Gaming: To monitor gameplay patterns and identify potential problem gambling behavior, and to administer responsible gaming tools such as deposit limits and self-exclusion;
• Platform Improvement: To analyze usage patterns and improve the a9jili Platform's features, performance, and user experience;
• Communications: To send you account-related notifications, transaction confirmations, and — where you have opted in — promotional communications about a9jili bonuses and offers;
• Dispute Resolution: To investigate and resolve disputes, complaints, and legal claims relating to your a9jili account.

3.2 a9jili will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by applicable Philippine law.

4.1 a9jili processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and a9jili — specifically, to operate your account, process transactions, and deliver gaming services;
• Legal Obligation: Processing is required to comply with a9jili's legal obligations under PAGCOR regulations, the Anti-Money Laundering Act, the Data Privacy Act, and other applicable Philippine laws;
• Legitimate Interests: Processing is necessary for a9jili's legitimate interests in fraud prevention, platform security, responsible gaming monitoring, and service improvement, provided those interests are not overridden by your rights and interests;
• Consent: For certain processing activities — such as sending promotional communications — a9jili relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

4.2 Where a9jili processes sensitive personal information (such as government ID data collected for identity verification), we do so on the basis of compliance with a legal obligation or with your explicit consent, as applicable.

5.1 a9jili does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal data only in the following circumstances:

• Service Providers: a9jili engages trusted third-party service providers to assist in operating the Platform, including payment processors (GCash, PayMaya, and partner banks), identity verification providers, cloud hosting providers, and customer support platform providers. These providers are contractually bound to process your data only on a9jili's instructions and in accordance with the Data Privacy Act;
• Game Providers: Certain gameplay data may be shared with a9jili's licensed game content providers for the purpose of delivering and maintaining game functionality. Game providers are bound by data processing agreements consistent with applicable privacy law;
• Regulatory Authorities: a9jili is required by law to share certain data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities upon lawful request or as required by our regulatory obligations;
• Law Enforcement: a9jili may disclose personal data to Philippine law enforcement agencies where required by a valid court order, subpoena, or other lawful legal process;
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of a9jili's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy;
• With Your Consent: a9jili may share your data with third parties where you have given your explicit consent to such sharing.

6.1 a9jili uses cookies and similar tracking technologies on the Platform to enhance your experience, maintain session security, and analyze Platform usage. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly, including session management, login authentication, and security features. These cookies cannot be disabled without affecting Platform functionality;
• Functional Cookies: Used to remember your preferences, such as language settings and game display options, to provide a more personalized experience on a9jili;
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the a9jili Platform, including which pages are visited most frequently and how players navigate between sections. This data helps us improve the Platform;
• Security Cookies: Used to detect and prevent fraudulent activity, unauthorized access, and other security threats on the a9jili Platform.

6.2 You may control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the a9jili Platform, including your ability to log in and play games.

6.3 a9jili does not use third-party advertising cookies or tracking pixels for the purpose of serving targeted advertisements on external websites.

7.1 a9jili retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

7.2 Active Accounts. While your a9jili account remains active, we retain all personal data associated with your account, including registration data, identity verification documents, transaction history, and gameplay records.

7.3 Closed Accounts. Following the closure of your a9jili account — whether at your request or by a9jili — we retain your personal data for a minimum period of five (5) years in compliance with PAGCOR regulatory requirements and the Philippine Anti-Money Laundering Act. This retention period may be extended where required by ongoing legal proceedings, regulatory investigations, or dispute resolution processes.

7.4 Marketing Data. Where you have consented to receive promotional communications from a9jili, we retain your contact details for marketing purposes until you withdraw your consent or request removal from our marketing list.

7.5 Upon expiry of the applicable retention period, a9jili will securely delete or anonymize your personal data in accordance with NPC-prescribed data disposal procedures.

8.1 a9jili implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the a9jili Platform;
• Encryption of sensitive data at rest, including passwords (stored as salted hashes) and financial information;
• Access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits and vulnerability assessments of the a9jili Platform;
• Two-factor authentication options for player accounts;
• Secure, access-controlled data centers for server infrastructure.

8.2 Data Breach Notification. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, a9jili will notify the National Privacy Commission (NPC) within seventy-two (72) hours of becoming aware of the breach, as required by the Data Privacy Act. Where the breach is likely to result in a high risk to affected individuals, a9jili will also notify affected players without undue delay.

8.3 While a9jili takes all reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. You are responsible for keeping your a9jili login credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

9.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by a9jili:

• Right to Be Informed: You have the right to be informed about how a9jili collects and processes your personal data, as described in this Privacy Policy;
• Right of Access: You have the right to request a copy of the personal data a9jili holds about you, along with information about how it is being processed;
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data a9jili holds about you. You may update certain account details directly through your a9jili account settings;
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to a9jili's legal retention obligations;
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on a9jili's legitimate interests;
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible;
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that a9jili has processed your personal data in violation of the Data Privacy Act.

9.2 To exercise any of the above rights, please contact a9jili's Data Protection Officer using the contact details in Section 13. a9jili will respond to all verified data subject requests within thirty (30) days of receipt, as required by the Data Privacy Act.

9.3 a9jili may need to verify your identity before processing a data subject request to ensure that personal data is not disclosed to unauthorized persons.

10.1 The a9jili Platform is strictly intended for persons who are twenty-one (21) years of age or older. a9jili does not knowingly collect personal data from persons under the age of 21.

10.2 If a9jili becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any funds held in an underage account will be handled in accordance with applicable Philippine law and PAGCOR regulations.

10.3 If you are a parent or guardian and believe that your child under the age of 21 has registered for an a9jili account, please contact our Data Protection Officer immediately using the details in Section 13.

11.1 a9jili's primary operations and data storage are based in the Philippines. However, certain service providers engaged by a9jili — including cloud infrastructure providers and game content providers — may process data in other countries.

11.2 Where personal data is transferred outside the Philippines, a9jili ensures that appropriate safeguards are in place to protect your data, including contractual clauses that require the recipient to process your data in accordance with standards equivalent to those required by the Philippine Data Privacy Act.

11.3 a9jili will not transfer your personal data to a foreign country or international organization unless that transfer is authorized under the Data Privacy Act and its implementing rules, or unless you have given your explicit consent to the transfer.

12.1 a9jili reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable Philippine law, or changes to the a9jili Platform.

12.2 When material changes are made to this Privacy Policy, a9jili will notify registered players via the mobile number or email address associated with their account, or by displaying a prominent notice on the Platform. The date of the most recent revision is indicated at the top of this page.

12.3 Your continued use of the a9jili Platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. If you do not agree to the updated Policy, you must cease using the Platform and may request account closure by contacting our support team.

13.1 a9jili has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Privacy Policy. If you have any questions, concerns, or requests relating to your personal data or this Privacy Policy, please contact our DPO through the following channels:

13.2 If you are not satisfied with a9jili's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about how to file a complaint with the NPC is available through official Philippine government channels.

13.3 This Privacy Policy was last updated in May 2026 and supersedes all previous versions. The current version of this Policy is always available at a9jili.app/privacy-policy.